Have You Ever Opened a SHEIN Parcel and Realised It’s Just Not Right?
Shopping online with SHEIN offers a massive variety of styles and low prices that appeal to fashion lovers across the UK. But sometimes, what arrives at your doorstep isn’t quite what you expected. Whether the fit is off, the colour doesn’t match the photo, or you’ve simply changed your mind, knowing how to return on SHEIN gives peace of mind before and after placing an order.
Fortunately, SHEIN has created a return system for UK customers that is straightforward if you know what to expect. From the return period to refund methods and step-by-step guidance, this blog will walk you through everything you need to return items to SHEIN confidently.
What Is the Return Policy on SHEIN for UK Customers?
Understanding the 45-Day Return Window
For UK-based customers, SHEIN allows returns on most items within 45 days of purchase. This window includes the time it takes for your item to be delivered, processed, and posted back to the warehouse. Unlike many international sellers, SHEIN gives UK shoppers a longer grace period compared to the standard 30 days in other regions.
Conditions for Returning Items
In order to be eligible for a return, items must be in brand-new condition. This means:
- Unworn and unwashed
- Free from damage or signs of wear
- With original tags still attached
- Packaged securely, preferably in the original packaging
Returned items that show signs of wear or missing tags are likely to be rejected, so careful handling is important if you’re considering sending something back.
Which Items Cannot Be Returned to SHEIN?
Non-Returnable Categories
Although many items are returnable, SHEIN restricts returns for certain products, mostly for hygiene and safety reasons.
Items that cannot be returned typically include:
- Bodysuits
- Lingerie and underwear (excluding bras)
- Swimwear, particularly if the hygiene seal is broken or removed
- Jewellery and accessories such as earrings
- Beauty products and cosmetics with broken seals
- Event and party supplies
- DIY items and tools
- Pet supplies
- Any customised or personalised products
- Items marked as final sale or non-returnable on the product page
Before adding an item to your cart, always check the product description or return notes to confirm whether the product is eligible for return.
How Long Do You Have to Return an Item?
Timeframe for SHEIN UK Returns
SHEIN gives UK customers a total of 45 days from the purchase date to initiate a return. It’s important to remember that this includes:
- Delivery time
- Processing time for return requests
- Time it takes for the parcel to be returned and received at the warehouse
Ideally, customers should start the return process within the first 30 days of receiving their order to allow for return shipping time. If the 45-day window passes, SHEIN will no longer accept the item for return, regardless of condition or reason.
How Do You Start a Return on SHEIN in the UK?
Logging into Your Account
The return process begins with accessing your account on www.shein.co.uk or through the mobile app. Once logged in, head to your profile and select ‘My Orders’. This section lists all of your recent purchases and their current status.
Selecting Items to Return
Find the specific order containing the item(s) you want to return. Click ‘Return Item’, then select the product(s) you wish to send back. You’ll also be prompted to choose a return reason, such as “Doesn’t fit”, “Wrong item sent”, or “Item not as expected”. In some cases, you may be asked to upload images if the item is faulty.
Choosing a Return Method
SHEIN offers several courier options for UK returns. Common choices include:
- Evri (Hermes) for shop drop-offs or home collection
- InPost lockers for self-service parcel returns
Once a return method is selected, SHEIN will provide either a printable return label or a QR code. These must be attached or shown when dropping off your parcel.
Packing the Items for Return
Return items should be packed securely, ideally in the original packaging or something similarly durable.
Make sure:
- Each item is folded neatly
- The return label is attached properly
- Old shipping labels are removed or obscured
Be sure to include all the correct items and double-check that each matches the selection you made online.
Where Can You Drop Off Your SHEIN Return Parcel?
SHEIN Return Drop-Off Options in the UK
SHEIN partners with well-known UK courier services, allowing customers to choose the most convenient drop-off or collection method.
| Return Method | Description | Label or Code Type |
| Evri | Shop drop-off or home collection | Printed label or QR code |
| InPost | 24/7 locker drop-off service | QR code only |
| Royal Mail | Available for select orders | Printed label |
After dropping off the parcel, a tracking number will be available in your SHEIN account. It’s recommended to keep proof of postage until your refund is processed.
How Much Does It Cost to Return Items to SHEIN in the UK?
Is the Return Free?
For each order, the first return is free of charge, provided the prepaid return label from SHEIN is used. This allows customers to try out new styles or sizes with minimal risk.
If a second return from the same order is initiated, a £2.50 fee will be deducted from the refund for each additional parcel sent.
To avoid this charge, it’s best to return all unwanted items from the same order in a single parcel.
How Long Do SHEIN Refunds Take?
Processing and Refund Timeline
Once SHEIN receives the returned parcel and verifies that the item meets the return criteria, the refund is typically issued within 7 business days. The process may be quicker if you opt for a SHEIN Wallet refund.
| Refund Method | Typical Processing Time |
| SHEIN Wallet | 1–3 business days |
| Original Payment | 5–7 business days |
Keep in mind that banks and payment providers may take additional time to reflect the refunded amount. Always monitor your SHEIN account under ‘My Returns’ for the latest status updates.
What Should You Be Aware of Before Sending a Return?
Key Considerations
There are a few important things to note before sending your return:
- Only one free return is permitted per order
- Always package items properly and securely
- Items returned without tags, worn, or washed are likely to be rejected
- Not all items are eligible; check before purchasing
- QR codes expire; complete your return promptly once generated
Keeping your return tracking number is essential in case there are any issues or delays with refund processing.
Why Is It Important to Check the Product Page Before Buying?
Each item on SHEIN’s website has different return eligibility. Some may be non-returnable due to hygiene policies or special pricing conditions. Always review the product description and return policy notes listed under the item before adding it to your cart.
Being proactive about return conditions reduces frustration and ensures a smoother shopping experience, especially for high-volume orders or time-sensitive events like weddings or holidays.
Conclusion: Is It Easy to Return Items to SHEIN from the UK?
For UK shoppers, returning items to SHEIN is relatively straightforward, as long as the rules are followed. The 45-day return window is generous, and the first return per order is free, making the process friendly to online customers who may not be sure about sizing or styles.
Understanding what can and cannot be returned, initiating the process promptly, and tracking your parcel are all key to a smooth return experience. SHEIN’s flexible return options, including InPost lockers and courier collection, make it easy to send things back from anywhere in the UK.
Knowing how to return on SHEIN not only saves you money but also empowers smarter shopping choices. Whether it’s your first order or you’re a frequent shopper, having a return plan in place gives you confidence every time you click “Add to Bag.”
Frequently Asked Questions
What is the return deadline for SHEIN UK orders?
You have 45 days from the date of purchase to return items. Late returns will not be accepted.
How can I tell if an item is non-returnable?
Check the product page for return eligibility. Items like bodysuits, cosmetics, and customised goods are often marked as non-returnable.
Can I return multiple items in the same parcel?
Yes, all eligible items from the same order should be returned together to avoid additional charges.
What happens if I return something without tags?
Returns without original tags may be rejected during the inspection process, and no refund will be given.
What is the benefit of using SHEIN Wallet for refunds?
SHEIN Wallet refunds are typically processed faster than bank or card refunds and can be used for future purchases.
What should I do if my return tracking says delivered but I haven’t been refunded?
Wait up to 7 business days. If the refund hasn’t appeared, contact SHEIN customer support with your tracking number.
Can I use any courier to return my items to SHEIN?
No, you must use SHEIN’s provided return label or QR code with their approved couriers to be eligible for free or standard returns.
